ArcGain LLC

CrickitMatch

Coach & Parent User Guide
Everything you need to set up, track, and report on your team
v4.8 · May 2026 · support@crickitmatch.com

Getting started

01 What is CrickitMatch? 02 Creating your account 03 Logging in 04 The nav bar & hamburger menu

Match setup

05 Match schedule 06 Hub vs Open matches 07 Hub rules 08 Squad & team assembly 09 Player codes & Global Player ID

Live tracking & reports

10 Batting tracker 11 Bowling tracker 12 Fielding tracker 13 Coach notes 14 Match report & PDFs 15 Season analytics 16 Team management 17 Account settings 18 Session & login persistence
🏏

01 · What is CrickitMatch?

A complete match management platform for youth cricket coaches

CrickitMatch is a web app designed for youth cricket coaches and team managers. It lets you schedule matches, assemble your squad, track every ball bowled and faced in real time, record fielding contributions, write match reports, and generate season-level analytics — all from your phone or laptop.

👨‍🏫 For Coaches
  • Schedule and manage matches
  • Build squad, assign match teams
  • Set Hub rules per tournament
  • Track batting, bowling, fielding live
  • Write and lock match reports
  • Generate Hub submission PDFs
  • View season analytics per player
👨‍👩‍👧 For Parents / Players
  • View player's own stats per match
  • See batting ball-by-ball breakdown
  • View bowling economy & length stats
  • See fielding contributions
  • Read coach notes to the team
  • Access via unique player code
🏫

02 · Creating your account

First-time setup — register your school or academy

Registering a new academy

Go to crickitmatch.com and tap Register academy on the login screen.

CrickitMatch
Select a match from Schedule
Email address
coach@myacademy.com
Password
••••••••
Forgot password?
Sign in
Register academy
Access code
  1. Tap Register academy on the login screen

  2. Enter your academy / school name, your name, email address, and choose a password (minimum 8 characters)

  3. Tap Create account — you'll be logged in automatically as the head coach

  4. Your Admin code is shown on screen and is always accessible later from ☰ → Org Admin. You'll need it to authorise sensitive actions like deactivating staff

💡 Your Admin code is always accessibleYour Admin code is shown in ☰ → Org Admin — tap Show to reveal it at any time. Keep it safe and don't share it with players or parents — it's used to authorise sensitive actions like deactivating staff.
🔑

03 · Logging in

Coaches, managers, and players all log in differently

Coach or Manager login

Enter your email and password then tap Sign in. You'll land on the Schedule tab.

Player login (via access code)

Players do not need an email or password. Each player is automatically assigned a unique access code (e.g. CM-UTJMT3) when they're added to the squad.

  1. Tap Access code on the login screen

  2. Type in the code your coach gave you and tap Sign in

  3. You'll see your personal stats dashboard — batting history, bowling figures, fielding record, and team notes

💡 Kids lost their code?The coach can always find it in Squad Manager — tap the player's name and the code is shown. Share it again by tapping Copy.

Forgot your password?

Tap Forgot password? on the login screen, enter your email, and follow the instructions sent to your inbox. Passwords must be at least 8 characters.

04 · The nav bar & hamburger menu

Finding your way around after login

The top bar

Once logged in, the green header bar always shows your org / team name and the currently active match. Tap anywhere in the bar to see match context.

Surf Riders — SCYCA RED
vs San Diego Bolts RED · 2026-04-25

The tab bar

Below the header, the tab bar lets you switch between all sections. Each tab shows an icon above its label for quick recognition at a glance. The active tab is highlighted with an underline — green for most tabs, lavender for the three live scoring tabs (Batting, Bowling, Fielding).

Coach tabs: 📅 Schedule · 👥 Squad · 📋 Hub Rules · 🏏 Batting · ⚪ Bowling · 🧤 Fielding · 📝 Notes · 📊 Report · 📈 Analytics.

💡 Scoring tabs use lavenderThe Batting, Bowling, and Fielding tabs highlight in lavender when active — matching the lavender colour used for the active batter and bowler inside those tabs. This makes it easy to see at a glance which tracking mode you're in.

The hamburger menu (☰)

Tap in the top-right corner to open the menu. This works identically on desktop and mobile.

Surf Riders — SCYCA RED
Coach Anil · FREE plan
⚙️
Org Admin
Manage coaches, staff & settings
👤
My profile
Anil · anil@sr.com
📖
User Guide
How it works — help & support
🚪
Sign out
anil@sr.com
by ArcGain LLC

⚙️ Org Admin

Add/remove coaches and managers, view your Admin code, update team name, age category and coach details.

👤 My Profile

View your account details and change your password.

📖 User Guide

Opens this guide in a new tab.

🚪 Sign out

Logs you out securely. Always sign out on shared devices.

📅

05 · Match schedule

Adding and managing your upcoming matches

Adding a match

  1. Go to the Schedule tab

  2. Tap + Add match

  3. Fill in: Tournament name (e.g. LA Regional Hub Selection), Opponent, Date & time, Venue, Match type (Hub or Open — see section 06)

  4. Tap Add match — it appears in the schedule list

Selecting the active match

Tap any match row to make it the active match. A green border appears and the header bar updates. All tracking tabs (Batting, Bowling, Fielding etc.) now refer to this match.

Editing a match

Tap Edit next to any match to change the tournament, venue, date, or opponent. The Edit button is hidden once a match is frozen or the report is locked.

Freezing match data

Once the match is complete, go to Match Report tab and tap Freeze match data. This permanently locks the Batting, Bowling and Fielding records.

⚠️ Freeze carefullyOnce frozen, batting/bowling/fielding data cannot be edited without unfreezing. Freeze only when the match is fully recorded and verified. If you freeze by mistake, contact support@crickitmatch.com and we can assist.

Unfreezing match data

If you need to re-open a frozen match for editing, go to the Match Report tab and tap Unfreeze…. You'll be asked to enter your Admin code to confirm — this prevents accidental unfreezing. Once confirmed, the Batting, Bowling and Fielding tabs become editable again.

💡 Admin code requiredThe Unfreeze button is only visible to Coach role. Your Admin code is always accessible from ☰ → Org Admin.

Locking the match report

Separately, you can Lock report in the Match Report tab to prevent accidental edits to highlights and top-3 selections. Unlike freeze, the report lock can be toggled on/off at any time. When the report is locked, the schedule entry also becomes read-only.

⚖️

06 · Hub vs Open matches

Understanding the two match types and how they affect tracking

🏟️ HUB Match
  • Official tournament match
  • Batting quotas enforced per Hub rules (min/max balls per batter)
  • Bowling quotas enforced (min/max overs per bowler)
  • Auto-retires batter at max quota
  • Hub Report PDF available for official submission
  • Match appears in Season Analytics by tournament
🏏 OPEN Match
  • Practice, friendly, or internal match
  • No quotas — bat and bowl freely
  • Track as long as needed
  • No Hub Report PDF
  • Internal Match Report PDF available
  • Still contributes to Season Analytics
💡 Which to choose?Use Hub for any official LA Hub Selection match. Use Open for practice matches, trials, or friendlies where Hub quotas don't apply.
📋

07 · Hub rules

Setting batting and bowling quotas per role and age category

Hub rules define the minimum and maximum balls a batter can face, and the minimum and maximum overs a bowler can bowl — per player role and age group. These drive the quota bars in the Batting and Bowling trackers.

How to update Hub rules

  1. Go to the Hub Rules tab (make sure a Hub match is active)

  2. Select the tournament from the dropdown — rules apply per tournament

  3. For each role (Batter, Batting All-Rounder, Bowling AR, Bowler, Wicketkeeper), set the min and max balls for batting, and min and max overs for bowling — per age group (U11 / U13 / U15)

  4. Tap Save Hub rules

ℹ️ Example — LA Hub Selection U13Batting AR: U13 min 10 balls, max 25 balls. Bowling AR: U13 min 2 overs, max 4 overs. Once set, the quota bar for each player fills automatically as balls are recorded.
💡 Rules apply per tournamentIf you have two different tournaments with different rules, set them separately by selecting the tournament before editing.
👥

08 · Squad & team assembly

Building your squad and selecting players for each match

Step 1 — Build your squad (one-time setup)

Go to Team Assembly → Squad Manager. This is your full player roster for the season.

  1. Tap Add player to squad

  2. Enter the player's full name, select their role (Batting, Batting AR, Bowling AR, Bowling, Wicketkeeper) and age category

  3. Optionally add their email (needed for them to log in) and phone

  4. Tap Add to squad — a unique access code is generated automatically

💡 Editing a playerTap the player's name (shown underlined in green) to open the edit form. You can change name, role, age category, email and phone at any time.

Step 2 — Assemble the match team

Go to Team Assembly → Match team. This is the 11 players for today's match.

  1. Tap Assign players — your squad list appears

  2. Select the players who are playing today (tick their names)

  3. Drag to set the batting order

  4. Tap Confirm team sheet — this locks the team for the match. Batting and Bowling trackers become available.

⚠️ Confirm before trackingThe Batting and Bowling trackers both show "Confirm the team sheet first" until the match team is confirmed. Always confirm before the toss.
ℹ️ Adding a guest playerIf a player turns up who isn't in your squad, add them to the squad first (Squad Manager), then add them to the match team. You can do this even mid-match.
🔐

09 · Player codes & Global Player ID

How players log in — and how to link careers across schools

What is a player access code?

Every player in your squad automatically gets a unique code (e.g. CM-UTJMT3). This code is the player's login — no email or password needed. It also serves as their Global Player ID — a permanent identifier that travels with them across schools and academies.

Sharing codes with players / parents

In Squad Manager, each player row shows their access code with a Copy button. Tap Copy then paste it into a message to the player or parent.

Shivank Gupta
Access code: CM-UTJMT3 Copy
shivank@sr.com

What can players see?

When a player logs in with their code they see a read-only view of their own data only: their batting pip history, bowling stats, fielding record, and group notes from the coach. They cannot see other players' data or edit anything.

Why player email matters

Adding a player's email is optional but recommended. It enables password resets and future parent notifications.

💡 For young playersUse the parent's email address rather than the child's. This way future password reset emails go to the parent.

🌐 Global Player ID — linking careers across schools

If a player has played at another academy and already has a CrickitMatch access code from there, you can link both records together. This lets any coach view that player's unified career stats — batting, bowling, and fielding — across every school and tournament in one place.

Adding a player who already has a code

When adding a new player to your squad, there's an optional Global Player ID field. Enter the player's existing code from their previous school, tap Verify (the system confirms the name), then add them. Their existing code becomes their code at your school too — no duplicate record is created.

ℹ️ Leave it blank for new playersIf the player has never played at another CrickitMatch school, leave the Global Player ID field empty. A new code is auto-generated for them as normal.

Linking an existing squad player to a career record

If a player is already in your squad and you later discover they have a code at another school:

  1. Go to Squad Manager and tap the player's name to open the edit form

  2. Scroll to the Link to career record section

  3. Enter the player's code from the other school and tap Verify

  4. The system shows the player's name at that school — confirm it's the right person

  5. Tap Confirm link — an alias is written linking the two codes together

⚠️ Linking cannot be undoneOnce two codes are linked, the alias is permanent. The original match data at both schools is never changed — only the career view aggregates across both. Double-check the name before confirming.
ℹ️ If you see "That code is itself an alias"A code can only be linked to a direct (canonical) code — not to another alias. If you enter a code that has already been linked to something else, CrickitMatch will show the canonical code with a Use CM-XXXX instead → button. Tap it to auto-fill the correct code, then verify and confirm.

Viewing a player's cross-school career

Go to 📈 Analytics → Player Career (cross-school) tab. Enter any player's access code and tap Load career. You'll see their full batting, bowling, and fielding history across every school and tournament — even if they played under different codes that have been linked.

💡 Any coach can view any player's careerThe Player Career view is not restricted to your own squad. If you know a player's code, you can look up their career stats.
🏏

10 · Batting tracker

Recording every ball faced — live, with optional ball quality tagging

The summary cards

At the top of the Batting tab, four live cards update with every ball:

Balls · Overs
87 14.3
Quotas met
3/11
Runs
124
Team SR
143

Balls shows total legal balls faced. Overs is in X.Y format (14.3 = 14 overs and 3 balls). Runs and Team SR update live with every pip.

Recording a ball

  1. Tap the batter's name in the player list to select them — their card turns ● scoring lavender to show they're the active batter

  2. Tap one of the outcome buttons: dot · 1 · 2 · 3 · 4 · 6 · W (wicket) · Wd (wide) · Nb (no ball)

  3. The pip appears in the ball log and all stats update instantly

💡 Active batter persists across tabsIf you switch to the Bowling or Fielding tab mid-over, the active batter is remembered when you return. Tap the batter's name again to deselect them. They auto-deselect when marked as out or retired.

🏷 Tagging ball quality (optional)

After each ball is recorded, a small lavender tag strip appears briefly below the pip. This lets you tag the quality of the delivery just bowled — useful for comparing batter performance against quality vs poor bowling.

Tag ball quality (optional — tap or skip):
GD Good length FT Full toss SH Short OP Overpitch Skip

The strip disappears automatically after 10 seconds or when the next ball is recorded. There's no pressure to tag every ball — tap Skip or simply ignore it when the game is moving fast.

💡 You can always tag retrospectivelyTap any pip to open the correction panel — ball quality can be added or changed there at any time, including for balls in completed overs. Many coaches prefer to tag quality at the end of each over rather than ball-by-ball.

🔴 Dot type tagging (optional — dots only)

If you tag ball quality on a dot ball, a second row appears letting you record why the dot happened:

● Beaten

Batter played and missed. Bowler won the exchange.

▪ Defended

Batter deliberately left or blocked — no scoring intent.

◆ Fielded

Batter hit with intent, but the fielder prevented the run. This is a credit for the batter — not a failure.

ℹ️ Why dot type mattersA high dot ball % could mean the batter is being beaten constantly, or could mean they're playing a disciplined anchor innings. Tagging dot types reveals which — and separates "Fielded" dots (batter credit) from "Beaten" dots (batter failure).

Reading the pip log

Each coloured circle is one ball. Balls with quality tags show a small label beneath the pip:

·
GD
1
SH
4
GD
·
FT
W
GD
·
2
Quality label shown below pip (GD/FT/SH/OP) · dot indicator shows Beaten (●), Fielded (◆), or Defended (▪) · untagged balls show no label

Quota bars

Under each batter's name, a coloured bar fills as they face balls. The bar turns green when the minimum quota is met, and the batter is auto-retired when they hit the maximum. Status shows as: Min quota met Retired Out

Correcting a wrong entry

Tap any pip to open the correction panel. You can change the outcome, add or update ball quality, and set the dot type — all from the same panel.

  1. Tap the pip — the correction panel opens showing the current outcome highlighted

  2. Tap the correct outcome (dot / 1 / 2 / 4 / 6 / W etc)

  3. Optionally tap a ball quality (GD / FT / SH / OP) — or tap Clear to remove it

  4. If it's a dot with quality set, optionally tap a dot type (Beaten / Defended / Fielded)

  5. Tap Cancel to close — all changes apply immediately as you tap

ℹ️ Corrections only available before freezeOnce the match is frozen, all pips become display-only. Correct any mistakes and tag ball quality before tapping Freeze match data.
🎳

11 · Bowling tracker

Recording every ball bowled — over by over

The summary cards

At the top of the Bowling tab, four live cards show the team's bowling picture:

Overs · Balls
14.3 87
Runs conceded
132
Wickets
6
Team ER
9.4

Overs counts legal deliveries only (wides and no-balls don't count). Runs conceded includes all runs from bowled balls. Team ER (economy rate) is runs ÷ completed overs.

Recording an over

  1. Tap the bowler's name button at the top of the tab to select them — their card and selector button turn ● scoring lavender

  2. Select the delivery length: GD Good length OP Overpitch FT Full toss SH Short

  3. Tap the outcome: dot · 1 · 2 · 3 · 4 · 6 · W · Wd · Nb

  4. The pip appears. After 6 legal deliveries, the over auto-completes with a divider line and the bowler is automatically deselected — tap the next bowler to continue

💡 Active bowler persists across tabsIf you switch to the Batting or Fielding tab mid-over, the active bowler is remembered when you return. Tap the bowler's name again to deselect them manually.
ℹ️ Wides and no-ballsWides (Wd) and no-balls (Nb) are illegal deliveries — they do NOT count toward the over's 6 legal balls. The bowler must bowl an extra ball. Each wide or no-ball adds 1 run to the total.

Bowling quota

Each bowler has a min/max overs quota set in Hub Rules. Their progress bar fills as overs are completed. A green banner confirms min quota met; a red alert fires when max is reached.

Correcting a bowling entry

Tap any ball pip in any bowler's log to correct it — including pips in completed overs.

  1. Tap the pip — it highlights with a blue ring

  2. The correction panel appears showing the original length and outcome

  3. Select the correct length (GD/FT/OP/SH) and outcome

  4. Tap Save correction

⚠️ Changing a dot to a Wide or No-ballIf you correct a legal delivery (dot/run) to an illegal one (Wd/Nb), the over now has only 5 legal balls. CrickitMatch automatically adds a dot ball placeholder to the end of that over to keep it at 6 legal deliveries. Tap that placeholder pip to correct it to the actual delivery if needed.

Deleting a ball entirely

If a ball was recorded for the wrong bowler or needs to be removed completely, use the Delete ball button in the correction panel.

  1. Tap the pip you want to delete — the correction panel opens

  2. Tap the Delete ball button (shown in red)

  3. All stats recalculate automatically from scratch

ℹ️ Deleting from a completed overIf you delete a ball from an over that was already complete (had 6 legal balls), that over becomes live again with 5 legal balls — ready for you to record the correct delivery. If the deleted ball was in an earlier over, the ball is simply removed and totals recalculate.
🏟️

12 · Fielding tracker

Recording catches, run-outs, stumpings and missed chances

Recording fielding events

Go to the Fielding tab. For each fielding event, find the player in the list and tap the relevant action:

🙌
Catch
😬
Missed catch
🎯
Run-out
🏃
Missed run-out
🧤
Stumping (WK)
Sportsmanship

Net contribution & success rate

Each player's Net score = (catches + run-outs + stumpings) minus (missed catches + missed run-outs + missed stumpings). A positive net is shown in green, negative in red. Success% = opportunities taken ÷ total opportunities.

💡 Sportsmanship pointsAward a sportsmanship point for exceptional fair play, effort, or attitude — regardless of performance.
📝

13 · Coach notes

Posting messages to the whole team — visible to all players

The Notes tab has two types of notes:

📢 Group notes

Visible to all logged-in players. Use for team announcements, session feedback, things to work on. Players see these in their own dashboard under Notes.

🔒 Match notes (internal)

Only visible to coaches and managers. Use for tactical notes, observations, things to review. Also included in the internal Match Report PDF.

Posting a note

  1. Go to the Notes tab

  2. Select Group note or Match note

  3. Type your note and tap Post note

ℹ️ Group notes in the Match Report PDFGroup notes from the active match are automatically included in the internal Match Report PDF under the "Coach Notes" section.
📄

14 · Match report & PDFs

Writing the report and generating official submission PDFs

The Match Report tab

Go to Match Report. Here you write match highlights, select the top 3 performers, and name the opponent's top performers (for Hub submissions).

Filling in the report

  1. Write the Team 1 highlights — key batting, bowling, fielding moments from your team

  2. For Hub matches, also write the opponent highlights

  3. Tick Top 3 performers from the batting, bowling, and fielding tables below

  4. For Hub matches, enter the opponent's top 3 player names

Locking the report

Tap Lock report to prevent accidental edits. The tab label shows Match Report [locked] as a reminder. You can unlock at any time to make changes, then lock again.

📄 Match Report PDF (internal)
  • Team highlights (your team only)
  • Coach notes
  • Fielding tally
  • Top 3 performers
  • Full batting stats sorted by runs
  • Full bowling stats sorted by wickets
🏆 Hub Report PDF (official)
  • Both teams' highlights
  • Fielding tally
  • Top 3 — own team & opponent
  • Batting quota compliance
  • Bowling quota compliance
  • Official submission format
Hub matches only
⚠️ Hub Report PDF requires match to be a Hub matchThe Save HUB report PDF button is greyed out for Open matches. Make sure you selected Hub when creating the match.
📈

15 · Season analytics

Team stats, individual charts, and cross-school player careers

Two views in Analytics

The Analytics tab has two views, switchable with the tabs at the top:

📅 Season / Tournament
Stats for your team across a selected tournament or the full season. Individual player charts, team summary tables, and Season Report PDF.
🌐 Player Career (cross-school)
Enter any player's code to see their unified career stats across all schools and tournaments.

Season / Tournament view — loading stats

  1. Select the Season / Tournament tab (default)

  2. Choose a tournament from the dropdown (or All tournaments for full season)

  3. Tap Load stats

💡 Always reload before generating PDFIf you've made changes since last loading, tap Load stats again before tapping Save PDF to ensure the PDF reflects the latest data.

Team view — all players summary tables

With All players — summary tables selected, you see three sortable tables:

Batting aggregates — sorted by runs. Shows M, Balls, Runs, Avg SR, Dot%, Quota, Out, Retired per player.
Bowling aggregates — sorted by wickets. Shows Overs, Runs, Wkts, Avg ER, Wkt SR, GD%, Loss%, Wides, No-balls.
Fielding totals — sorted by catches then net. Shows C, MC, RO, MRO, ST, MST, SP, Net, Success%.

Individual player view

Select a specific player from the View player dropdown to see their match-by-match charts: strike rate trend, non-boundary SR, dot ball %, quota utilisation, scoring breakdown, economy rate, bowling length control, control rate, and fielding net contribution.

Ball quality analytics (batting)

When ball quality has been tagged in the Batting tracker, five additional charts appear automatically in the individual batting view:

🔴🟡🟢 Dot ball breakdown

Splits dot balls into Beaten (bowler won) · Defended (batter chose not to score) · Fielded (hit with intent, run denied). Reveals whether high dot % is a problem or a positive.

📊 Strike rate by ball quality

SR vs GD · FT · SH · OP per match. The key selection metric — a batter who scores well vs GD is technically sound. One who only scores vs FT/SH is exploiting poor bowling.

🎯 Boundary source

What % of 4s and 6s came off each ball type. High boundary % vs GD = genuine shot-making ability. High % vs FT = capitalising on bad balls only.

🏷 Wicket quality

What ball type got them out each match. Out to GD = genuinely beaten. Out to FT = poor shot selection. Aggregated across the season.

⭐ Quality control score (QC)

Runs scored off GD balls ÷ GD balls faced — the batter's equivalent of bowling control rate. QC ≥1.0 = scoring freely vs quality bowling. <0.5 = troubled by good bowling.

ℹ️ Coverage noteThese charts only appear when ball quality has been tagged. A coverage indicator shows how many balls were tagged — low coverage is treated as directional only, not conclusive. The more matches with quality data, the more reliable the insights.

Season Report PDF

Tap Save PDF to generate a 4-page visual Season Report:

  • Page 1 — Cover with team totals and top performers
  • Page 2 — Batting aggregates with per-match breakdown rows
  • Page 3 — Bowling aggregates with per-match breakdown rows
  • Page 4 — Fielding totals table

🌐 Player Career (cross-school) view

This view lets you look up any player's full career across all schools — not just your own squad.

  1. Tap the Player Career (cross-school) tab at the top of Analytics

  2. Enter the player's access code (e.g. CM-UTJMT3)

  3. Tap Load career

  4. You'll see their batting, bowling, and fielding stats for every match across every school they've played at

If the player has linked codes across schools (see Section 09), the system automatically resolves the alias and shows a unified view. An Alias resolved badge confirms this.

💡 Great for recruitment and scoutingIf you're considering a player who has played at another school, ask for their access code and load their career to see their full history before the season starts.
🏫

16 · Team management

Adding coaches, managing staff, and account settings

Adding another coach

Open the hamburger menu (☰) → Org Admin → Add staff.

  1. Tap + Add staff

  2. Enter their name, email, and a temporary password

  3. Tap Add — they can log in immediately with those credentials

👨‍🏫 Coach access
  • All match tracking tabs
  • Freeze match data
  • Lock/unlock match report
  • Generate all PDFs
  • Manage squad and team
  • View & edit Hub rules
  • Add other staff

Deactivating a staff member

In Org Admin, find the staff member and tap Deactivate. You'll be asked to enter your Admin code to confirm. The person will no longer be able to log in.

⚠️ Admin code required for deactivationKeep your Admin code safe. It's shown in Org Admin (look for the Admin code field). If you've lost it, contact support@crickitmatch.com.

Changing your password

  1. Open the hamburger menu → My profile

  2. Enter your current password, then your new password (min 8 characters)

  3. Tap Change password

Changing your email address

  1. Open the hamburger menu → My profile

  2. Tap Change email

  3. Enter your current password to verify it's you

  4. Enter your new email address — a 6-digit verification code is sent to that address

  5. Enter the code within 24 hours to confirm the change

ℹ️ Your login changes immediatelyOnce the code is confirmed, your login email is updated. Use the new email address next time you sign in.

Support

For any issues, email support@crickitmatch.com. Include your org name and a description of the issue.

⚙️

17 · Account settings

Password, email, and profile management

My profile — what's in the hamburger menu

Tap in the top right, then My profile to access your account settings:

🔑 Change password

Enter current + new password. Min 8 characters.

✉️ Change email

2-step: verify current password, then confirm code sent to new email.

Forgot password?

Tap Forgot password? on the login screen. Enter your email address — a 6-digit reset code is sent to your inbox. Enter the code to set a new password. Codes expire after 1 hour.

💡 Reset code expired?Simply tap Forgot password again to generate a fresh code.
🔒

18 · Session & login persistence

Staying logged in — how CrickitMatch handles sessions

Staying logged in during a match

CrickitMatch remembers your session across page reloads, tab closures, and phone screen locks. If your phone goes to sleep mid-match, or iOS Safari closes the tab in the background, you'll be automatically restored to exactly where you were — active match, active tab, and everything — when you reopen the app.

💡 No need to re-login mid-matchThis is specifically designed for pitchside use. Even if your phone dies and you recharge, logging back in restores your active match automatically.

Two coaches on the same match

Multiple coaches can be logged in simultaneously on the same match — from different devices. One coach can be scoring batting while another records fielding, without interfering with each other. Each coach's session is independent.

ℹ️ Last write winsIf two coaches edit the same data at the same moment (e.g. both recording a batting ball simultaneously), the last save will overwrite the earlier one. Coordinate who is responsible for which tab to avoid conflicts.

Logging out

Tap ☰ → Log out. This clears the session completely. The next person to open the app on that device will see the login screen.

⚠️ Shared devicesIf coaches share a device (e.g. a team iPad), always log out when handing the device to someone else. CrickitMatch will otherwise restore the previous coach's session automatically.
CrickitMatch
by ArcGain LLC · v4.8 · support@crickitmatch.com
© 2026 ArcGain LLC · Confidential — for registered users only